Privacy Policy

Comfy Cozy Home Pet Services LLC

Effective Date: January 2, 2025

At Comfy Cozy Home Pet Services LLC, we take your privacy and the privacy of your pets seriously. This Privacy Policy outlines how we collect, use, protect, and share your personal information and any information related to your pets. By using our pet-sitting and dog-walking services, you agree to the practices described in this policy.

Information We Collect

We collect two types of information: Personal Information and Pet-Related Information.

Personal Information:

  • Name

  • Address

  • Phone Number(s)

  • Email Address

  • Emergency Contact Information

  • Billing and Payment Information (credit card or other payment method)

Pet-Related Information:

  • Pet's Name

  • Pet's Age

  • Breed

  • Health Information (medications, allergies, special needs)

  • Feeding Instructions

  • Behavior or temperament details

  • Emergency medical authorization (if applicable)

Other Information:

  • Client preferences (e.g., walking routes, preferred walking times)

  • Scheduling details (dates, times, services requested)

  • Photos or videos of your pets (if shared)

    How We Use Your Information

We use your personal and pet-related information to provide you with the best service possible, including:

  • Scheduling and providing pet sitting and dog walking services

  • Communicating with you about services, appointments, and updates on your pet

  • Processing payments and billing

  • Sending confirmations, reminders, and service updates

  • Addressing customer support requests

  • Maintaining records for business purposes

  • Complying with legal obligations

We may also use photos or videos of your pets to showcase our services on our website or social media pages, but only with your consent.

How We Protect Your Information

We employ a variety of security measures to maintain the safety of your personal and pet-related information:

  • Data encryption for sensitive financial information

  • Secure servers for storing client data

  • Restricted access to client information within our team

  • Regular audits to ensure data security

However, no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal or pet-related information. However, we may share your information in the following limited circumstances:

  • Service Providers: We may engage third-party service providers (e.g., payment processors, and scheduling software) to assist in running our business. These providers are only allowed to use your information to perform specific services on our behalf and are required to maintain confidentiality.

  • Legal Requirements: If the law requires, we may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights and interests.

  • With Your Consent: We may share photos or videos of your pets with your permission, especially if used for promotional purposes, social media, or customer testimonials.

  • All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

    Your Rights and Choices

You have certain rights regarding your personal and pet-related information:

  • Access: You may request to view the personal information we have on file for you.

  • Correction: If you believe any information we have is inaccurate or incomplete, you may request a correction.

  • Deletion: You may request that we delete your personal and pet-related information, subject to any legal or business obligations.

  • Opt-Out: You can opt out of receiving emails or newsletters at any time by following the instructions in those communications.

To exercise any of these rights, please contact us at (423) 656-0736.

Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to collect usage data and improve our website's functionality and user experience. These technologies help us analyze website traffic, personalize content, and ensure the website's functionality. You can control your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or on our website. The revised policy will be effective as of the posted date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Comfy Cozy Home Pet Services LLC

PO Box 5733

mmwlsn053@gmail.com

(423)656-0736

By using our services, you acknowledge that you have read and understand this Privacy Policy.

SMS Texting Policies

Comfy Cozy Home Pet Services LLC Terms and Conditions / Privacy Policy

Comfy Cozy Home Pet Services LLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  • Data collection: we will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information will be connected via the website contact form.

  • Data usage: we use your data solely for sending updates and reminders related to our services.

  • Data Security: we protect your data with secure storage measures to prevent unauthorized access.

  • Data retention: we retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

  • Messages are recurring, and message frequency varies.

  • Contact Comfy Cozy Home Pet Services LLC at (423) 656-0736 or mmwlsn053@gmail.com for HELP or to STOP receiving messages.

  • Opt-out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP to mmwlsn053@gmail.com or (423) 656-0736. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.

  • You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.

  • Non-sharing clause: we do not share your data with third parties for marketing purposes. Comfy Cozy Home Pet Services LLC will not sell, rent, or share the collected mobile numbers.